Privacy Policy – Z&M Home Supplies

At Z&M Home Supplies, your privacy is important to us. We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your information when you visit www.zmhomesupplies.com (“Website”) and use our related services (“Services”).
By accessing or using our Website and Services, you agree to the terms of this Policy.

1. About Us

Z&M Home Supplies
#14, 8481 Keele Street, Concord, Ontario, Canada L4K 1Z6
Email: info@zmhomesupplies.com

We are a home improvement retailer offering premium bathroom, kitchen, and home accessories both online and in-store.

2. Information We Collect

We collect personal information necessary to provide and improve our services, including:

• Contact details: name, email address, phone number, shipping and billing address

• Account information: username, password, and purchase history

• Payment details: processed securely via Stripe Checkout

• Device information: IP address, browser type, operating system, and usage data

• Communication preferences: newsletter subscriptions or promotional opt-ins

• Optional submissions: reviews, feedback, or contact form messages

3. How We Use Your Information

We collect and use your personal information to:

• Process and fulfill online orders through WooCommerce and Stripe Checkout

• Communicate order updates, confirmations, and delivery notifications

• Manage your customer account and support inquiries

• Send optional promotional messages (with your consent)

• Improve our website, product offerings, and shopping experience

• Prevent fraud and comply with applicable legal requirements

We only collect and use your information for reasonable, identified purposes.

4. Consent

By providing personal information to us (e.g., when making a purchase or subscribing to updates), you consent to our collection and use of that information for the stated purposes.
You can withdraw your consent at any time by contacting info@zmhomesupplies.com. Withdrawal may affect our ability to serve you (e.g., order processing or warranty support).

5. WooCommerce and Stripe Checkout

Our store is powered by WooCommerce. When you place an order, WooCommerce stores data required to fulfill your purchase, such as your name, address, and email.

Payments are processed through Stripe Checkout, a secure third-party processor that complies with PCI DSS (Payment Card Industry Data Security Standard).
Your financial data is encrypted and transmitted directly to Stripe — we do not store your full credit card or banking details on our servers.

You can read more about how Stripe handles your data here:
👉 Stripe Privacy Policy

6. Cookies and Tracking

We use cookies to:

• Enable shopping cart and checkout functionality

• Remember your preferences and login details

• Measure site traffic and performance

You may disable cookies in your browser, but some site features (like checkout) may not function properly.

7. Disclosure of Information

We do not sell or rent personal information.
We may share limited data with trusted service providers who help us operate our business, such as:

• Payment processors (Stripe)

• Hosting and analytics providers (e.g., WordPress, Google Analytics)

• Shipping and logistics partners

All partners are required to maintain strict data protection standards.

8. Storage and International Transfers

Your personal information may be stored on secure servers in Canada, the United States, or other jurisdictions where our service providers operate.
Where information is transferred outside Canada, we ensure it receives protection consistent with Canadian privacy principles.

9. Retention of Information

We retain your information only as long as necessary for business, legal, or tax purposes. When no longer needed, data is securely deleted or anonymized.

10. Security

We protect your personal information using technical and organizational measures, including:

• SSL encryption on our website

• Limited internal access to customer data

• Secure third-party systems (WooCommerce, Stripe)

However, no online transmission is 100% secure. You are encouraged to protect your account credentials and use trusted devices.

11. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Withdraw consent for further use

• File a complaint with the Office of the Privacy Commissioner of Canada (OPC)

To exercise these rights, contact us at info@zmhomesupplies.com.

12. Email Marketing

If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time by clicking the “unsubscribe” link in the email or contacting us directly.
Transactional emails (e.g., order confirmations) will still be sent as necessary.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting any personal information.

14. Data Breach Response

If we ever experience a data breach, we will promptly investigate, take corrective action, and notify affected individuals and relevant authorities as required by law.

15. Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The latest version will always be posted on this page with a revised “Last Updated” date.

Last updated: October 30, 2025

16. Contact Us

If you have any questions, requests, or privacy concerns, please contact us:

📍 Z&M Home Supplies
#14, 8481 Keele Street, Concord, Ontario, Canada L4K 1Z6
📧 info@zmhomesupplies.com